Payment Methods
Paypal: PayPal permits any company or individual consumer who has an email address to send and receive payments in a safe, secure manner. Clicking the “Pay with Paypal” link will take you to PayPal’s secure website. Once there, if you already have a PayPal account, you can simply proceed to authorise your payment.
If you do not have a PayPal account, you can register for free and securely enter your credit card information (prepaid cards are also accepted). You will then be able to send order payments to Raffaello Bettini S.r.l. a socio unico with the simple click of your mouse.
You can also use your current bank account to apply funds to your PayPal account, from which you can subsequently make payments.
The usage of PayPal as an online payment tool is free.
Bank Transfer: You have the option of paying for your purchases using a Bank Transfer. To make a Bank Transfer, please follow these steps:
- Select Pay by Bank Transfer;
- Take note of the on-screen instructions for completing the payment. You will be given our IBAN and BIC/SWIFT bank details;
- Contact your bank and arrange payment to the bank account given.
IMPORTANT: Ensure to include the “payment reference number” in the description or reference field of your bank’s specific transfer form.
Your order will be processed once payment has been received. This usually takes an average of 3 business days although this may take as long as 10 business days. As banking delays are beyond Raffaello Bettini’s control, we are unable to reserve stock during this period. If you require a faster service, please pay by Credit Card or another immediate payment method.
Customers are required to pay all banking costs related to their bank transfer. Failure to do so will result in refusal of payment and shipping delays.
Returns
Return Policy: Products must be returned within 30 days of delivery.
Returned products must be unworn, unwashed and unaltered.
Returned products must have all the original labels attached and be in their original packaging.
Return shipping expenses: The cost of returning the product/s to our warehouse, whether by courier or postal service, is solely payable by the customer. However, Raffaello Bettini online store will pay to ship the new product/s to you, as soon as your return will have been received and processed by our warehouse.
Shipping and delivery information
Delivery information: in order to ensure prompt and timely delivery to our valued customers, Raffaello Bettini online store partners with the best express delivery services available. Delivery services are selected according to the destination of your shipment, as well as the type of the product(s) being shipped.
The cost of shipment will be listed in your Shopping Cart and will be added to the total cost of your order on the Checkout screen.
The total amount will be charged to you upon your confirmation of payment.
Countries and costs: please note that the below are starting estimates and can raise depending on final weight of parcel. The exact amount will be displayed at the checkout before you pay.
- Andorra: EUR 15.14
- Austria: EUR 15.14
- Belgium: EUR 15.14
- Bulgaria: EUR 21.33
- Cyprus: EUR 21.33
- Czech Republic: EUR 21.33
- Denmark: EUR 15.14
- Estonia: EUR 21.33
- Faroe Islands: EUR 15.14
- Finland: EUR 15.14
- France: EUR 15.14
- Germany: EUR 15.14
- Gibraltar: EUR 21.41
- Greece: EUR 15.14
- Greenland: EUR 15.14
- Hungary: EUR 21.33
- Iceland: EUR 21.41
- Ireland: EUR 15.14
- Italy: EUR 6.14
- Latvia: EUR 21.33
- Liechtenstein: EUR 21.41
- Lithuania: EUR 21.33
- Luxembourg: EUR 15.14
- Malta: EUR 21.33
- Monaco: EUR 15.14
- Netherlands: EUR 15.14
- Norway: EUR 21.41
- Poland: EUR 21.33
- Portugal: EUR 15.14
- Romania: EUR 21.33
- San Marino: EUR 6.14
- Slovakia: EUR 21.33
- Slovenia: EUR 21.33
- Spain (excluding Canary Islands): EUR 15.14
- Sweden: EUR 15.14
- Switzerland: EUR 21.41
- United Kingdom: EUR 15.14
Keep an eye on your order: In order to review and verify the information relating to your order, please log in to your account on this website and click on My Orders. On the “My Orders” page, click your order number to view your order details.
In order to follow the initial progress of your order through our system, you can view its “Status” beside each order number in “My Orders”. Once the package is sent, you will receive a tracking number.
Delivery times: in general, shipments in Italy are delivered within 24 to 48 hours from the time of sending.
Shipments to the rest of the European Union take approximately two-three days.
Shipments to the rest of the world take approximately four-five working days (not accounting for customs delays).
Duties and Taxes
Inside the European Union: there are no additional custom fees or duties on products shipped to countries within the European Union. Customers will not have to pay anything extra on receipt of their products.
Outside the European Union: shipments to destinations outside the European Union are exempt from Italian Value Added Tax. However, they may be subject to import taxes or customs duties that will be determined when the package reaches its country of destination. Such customs duties are solely payable by the receiver of the package, who will pay said fees to the shipping service or to the proper governing authorities.
Failure to clear customs: the onus is on the customer to ensure that their package clears customs by providing customs with all the necessary information and/or fees. If your package does not clear customs, it will be returned to our warehouse.