GENERAL SALES CONDITIONS
Index
1. Definitions
2. Subject Matter
3. Execution of the Sale and Purchase Agreement
4. Availability of the Products
5. Price and shipping costs
6. Placement of Orders
7. Methods of payment
8. Shipping and delivery of Products
9. Right to Withdraw
10. Flaws/defects of Products
11. Privacy
12. Errors and/or inaccuracies in the On-Line Shop
13. Intellectual Property
14. Applicable Law
15. Contacts
1. Definitions
The terms and expressions listed hereunder shall have the meaning specified in the definition, being understood that terms defined in the singular form are to be considered defined even in the plural form.
● Customer means any person or company purchasing one or more Products in the On-Line Shop, accepting the General Conditions.
● Raffaello Bettini Srl: means Raffaello Bettini S.r.l. with legal seat in Signa (FI), Via Roma, 113, registered in the Registro delle Imprese di Firenze, CF and registration number 01714120480, REA 291254.
● General Conditions mean these general conditions and any possible new future version which may be published on the On-Line Shop by Raffaello Bettini Srl.
● Order Confirmation means the e-mail message by means of which Raffaello Bettini Srl informs the Customers of the acceptance of the Orders.
● Sale and Purchase Agreements mean the sale and purchase agreements of the Products entered into between Raffaello Bettini Srl and the Customers.
● On-Line Shop means a virtual shop, managed by Raffaello Bettini Srl and accessible at URL https://raffaellobettini.it/shop/ where Products are available for sale.
● Orders mean the purchasing orders of the Products placed by the Customers pursuant to the General Conditions and in accordance with the procedure set out under clause 6.
● Parties means Raffaello Bettini Srl and the Customers, when jointly referred.
● Price means the sale price of the Products as specified in the On-Line Shop with reference to each Product.
● Products mean the products published in the On-Line Shop for sale.
● Account means the space in the On-Line Shop where Customers are allowed, following authentication to: (i) monitor and update personal data and addresses where the ordered Products are to be shipped and delivered; (ii) view previous Orders; (iii) have access to any other specific function/setting concerning their activity in the On-Line Shop.
2. Subject matter
2.1 The General Conditions apply to all the Sale and Purchase Agreements and form an essential part of the latter.
2.2 Raffaello Bettini Srl has the right to modify the General Conditions at any time, being understood that the version of the General Conditions to be applied to the Sale and Purchase Agreements shall be the one published in the On-Line Shop at the time the Orders are placed by the Customers.
2.3 In case of conflict between the General Conditions and other possible terms and conditions applicable to the Sale and Purchase Agreements published in the On-Line Shop, the terms and conditions more favourable to the Customers shall apply.
3. Execution of Sale and Purchase Agreement
3.1 Raffaello Bettini Srl undertakes to send the Order Confirmation to the Customers within 3 working days from receipt of the Orders from the Customers.
3.2 Sale and Purchase Agreements are deemed entered into between the Parties at the time the Customers receive the Order Confirmation. Should Customers not receive the Order Confirmation within the term under clause 3.1, the relevant Order shall be deemed as rejected by Raffaello Bettini Srl and thus have no effect.
3.3 By placing the Orders, Customers declare to have read all the instructions which refer to the methods of payment of Products pursuant to clause 6 and declare to have fully accepted the General Conditions and to have read all additional information available in the On-Line Shop, including information accessible through links.
3.4 The Orders will be recorded in the On-Line Shop’s database in accordance with the provisions set out by Legislative Decree n. 196 of 30 June 2003 (Italian Privacy Law) and shall be accessible by the Customers by contacting Raffaello Bettini Srl at the contact details specified under clause 15 or by accessing the Account.
4. Availability of the Products
4.1 Save for the provisions under clause 4.4, Raffaello Bettini Srl, with reference to each Product published in the On-Line Shop, specifies whether:
(i) the Product is available at its warehouse;
(ii) the Product is not available at its warehouse.
4.2 The range and availability of the Products published in the On-Line Shop may vary from time to time, being understood that this shall not cause Raffaello Bettini Srl to be deemed liable vis-à-vis the Customers.
4.3 The availability of the Products indicated in the On-Line Shop is by no means binding, provided that the Products indicated as “not available” pursuant to art. 4.1 (ii) cannot be ordered by the Customers. Should a Product (indicated as available at the time the Order was placed by the Customer) no longer be available, Raffaello Bettini Srl, save for the provision set forth under clause 3.2, undertakes to inform such Customer, by email, on when the ordered Product/Products is/are expected to be available again. The Customer is entitled to withdraw the Order within 24 hours from receipt of the above communication sent by Raffaello Bettini Srl (notwithstanding the provision governing the right for withdraw under clause 9) by sending an e-mail to the address specified at art. 15. In this case, Raffaello Bettini Srl undertakes to reimburse the Price as soon as possible.
4.4 Raffaello Bettini Srl has the right not to indicate the availability of the Products (or part of the Products) in the On-Line Shop.
5. Price and shipping costs
5.1 The Price is in € (euros). The applicable Price is the one published in the On-Line Shop at the time the Orders are placed by the Customers.
5.2 The Price is inclusive of VAT (22%) if the Products are shipped by Raffaello Bettini Srl and delivered inside the European Union. The Price is not inclusive of VAT if the Products are shipped by Raffaello Bettini Srl and delivered outside the European Union.
5.3 The Price does not include shipping costs. Raffaello Bettini Srl may request that the Customers bear part of the shipping costs, being understood that such amount will depend on the kind of delivery, the quantity of shipped Products, the volume, the weight and the destination of the Products.
5.4 The part of the shipping costs to be borne by the Customers following Raffaello Bettini Srl’s request indicated under clause 5.3, if any, is indicated, separately from the Price, before the Order is placed by the Customers and shall be paid by the Customers jointly with the payment of the Price according to clause 7.
5.5 Any possible tax, levy, expense or other duty provided for by the laws of the country in which the Products are shipped and delivered are to be entirely borne by the Customers.
6. Placement of the Orders
The Customers may purchase the Products by selecting them in the relevant section of the On-Line Shop dedicated to the Product category searched and putting them in the “cart”. When the Products the Customers wish to purchase are more than one, the above procedure shall be repeated, by clicking on “add to your cart”. Once the selection of Products is complete, the Customers will be required to identify themselves by typing password and login in the relevant fields and clicking “proceed to check out”. Once the data relating to the selected Product/s and the “shipping/ delivery information” is verified, the Customers must choose among the available methods of payment provided for by clause 7. Once a method of payment is selected, the Customers may proceed to place the Orders by clicking “send”.
7. Methods of payment
7.1 The Customers may pay the Price (and the part of the shipping costs requested by Raffaello Bettini Srl as indicated under clauses 5.3 and 5.4) by means of Pay Pal, bank wire or other methods of payment indicated by Raffaello Bettini Srl in the On-Line Shop. Raffaello Bettini Srl has the right to modify the methods of payment available to the Customers, at any time, being understood that available methods of payment are those indicated by Raffaello Bettini Srl in the On-Line Shop at the time the Orders are placed by the Customers.
7.2 The payment by bank wire shall be made by the Customers using the bank details provided in the On-Line Shop, specifying in the reason for payment the order number (including the initial letters), which Raffaello Bettini Srl communicated at the time the Order was placed by the Customers and in the Order Confirmation.
7.3 If payment of the Price is made by PayPal, at the time the Orders are placed by the Customers, the web session shall be redirected on PayPal’s safe Web site. On such Web site, the Customers will be able to complete the payment of the Price (and the part of the shipping costs requested by Raffaello Bettini Srl as indicated under clauses 5.3 and 5.4) using their own PayPal account and in accordance with PayPal conditions for utilization of service, which Customers will have accepted either at the time or previously. The Price (and the part of the shipping costs requested by Raffaello Bettini Srl as indicated under clauses 5.3 and 5.4) shall be charged on Customers’ PayPal account upon the Confirmation Order being sent by Raffaello Bettini Srl.
7.4 If requested by the Customers upon placing the Orders, Raffaello Bettini Srl shall send regular invoices by e-mail or mail on the basis of the information provided by the Customers. No amendment of the invoices shall be possible after the invoices have been issued by Raffaello Bettini Srl.
7.5 Information received from Raffaello Bettini Srl pursuant to clause 7. shall be solely utilized by Raffaello Bettini Srl for the sake of completing all relevant sale procedures and for reimbursement procedures should Customers exercise the right of withdrawal provided for by clause 9.
8. Shipping and delivery of the Products
8.1 Being understood that “shipping” of Products means the delivery of the latter to the couriers selected by Raffaello Bettini Srl pursuant to clause 8.2, Raffaello Bettini Srl undertakes to ship the Products:
(i) when the Products are available (as defined under clause 4):
– within 3 working days from receipt of the communication authorizing the charge of payment as under clause 7.2 if payment is made by credit card;
– within 3 working days from the time the confirmation of the payment is made available if the payment is made with methods different from credit card;
(ii) should one or more Products become unavailable as in the case under clause 4.3, save for the right of Customer to withdraw the Order pursuant to clause 4.3, within 3 days from the time such Product or Products are once again available at Raffaello Bettini Srl’s warehouses;
(iii) in case the availability of one or more Products is not indicated (as in the option under clause 4.4) and the Products are available at Raffaello Bettini Srl’s warehouses at the time of placement of the Order by the Customers:
– within 3 working days from the time the confirmation of the payment is made available;
(iv) in case the availability of one or more Products is not indicated (as in the option under clause 4.6) and the Products are not available at Raffaello Bettini Srl’s warehouses at the time of placement of the Orders by the Customers, within 3 working days from the time the Products are available at Raffaello Bettini Srl’s warehouses.
8.2 Raffaello Bettini Srl guarantees the shipment of the Products worldwide by means of express couriers selected on a case by case basis depending on the Product ordered and on the destination. The Products are shipped by Raffaello Bettini Srl, and delivered by the courier selected by Raffaello Bettini Srl, at the address indicated by the Customers at the time of registration as under clause 6 or at a different address specified at the time the Order is placed.
8.3 Raffaello Bettini Srl undertakes to use its best effort to ensure that the Products shipped pursuant to clauses 8.1 and 8.2 shall be delivered by the selected couriers:
– in Italy within 48 hours from the date of shipment;
– outside Italy within 10 days from the date of shipment.
8.4 The delivery terms under clause 8.3 may not, under any circumstance, be considered binding as Raffaello Bettini Srl is unable to directly monitor the deliveries of the selected couriers; therefore, Raffaello Bettini Srl cannot be held liable in case of breach of the delivery terms mentioned under clause 8.3.
8.5 In order to allow the Customers to monitor the progress of the Orders, Raffaello Bettini Srl shall issue an Order number which, once inserted in the “my order” section – accessible from any page of the On-Line Shop – allows to verify all information concerning the Orders.
8.6 The Customers, or authorized third parties who will be at the address indicated in the Order Confirmation at the time of delivery, are obliged to check that:
(i) the Products correspond to the content of the courier’s delivery slip (DDT) both as regards to the quantity and type.
(ii) the parcel/package of the Products is intact, undamaged, not wet nor in any way altered even with reference to the securing material.
8.7 Any damage to the parcel/packaging of the Products must be immediately claimed by the Customers by means of a comment expressing “control reserve” to be written on the courier’s slip acknowledging delivery. It is understood that once the slip is signed without any claim, the Customers will not be entitled to claim any exterior defect of the delivered Products.
8.8 The Products may be delivered by couriers only to the Customers or to third parties authorized by the Customers. The receiving party is obliged to sign the slip in order to certify the occurred delivery. Couriers do not deliver at postal office boxes nor by inserting the Products in letter boxes or similar.
9. Right to withdraw
9.1 The Customers who are “consumers” (i.e. private persons acting for scopes not included in any commercial, craftsman or professional activity carried out in their business), have the right, in accordance with and pursuant to article 64 of the Italian Legislative Decree n. 206 of 2005, to withdraw from the Sale and Purchase Agreement within 30 days from receipt of the Products. Customers may exercise their right to withdraw from the Sale and Purchase Agreement by sending an e-mail to Raffaello Bettini Srl to the address specified under clause 15. Such communication shall include:
(i) the intention to exercise the right to withdraw;
(ii) the details of the Order generating the Sale and Purchase Agreement from which they intend to withdraw.
9.2 In case the Customers exercise the right to withdraw pursuant to this clause 9:
(i) Customers undertake to return the Products within 10 working days from the date in which withdrawal was communicated by the Customers as indicated under clause 9.1;
(ii) all costs connected to the return of the Products are entirely borne by the Customers;
(iii) Raffaello Bettini Srl undertakes to reimburse the Price in the shortest time possible and, in any event, within 30 days from the date in which withdrawal was communicated by the Customers as indicated under clause 9.1, provided that:
– the Products have been returned and are intact;
– the original package has also been returned and is intact;
– the accessory items and instructions manual, if any, are returned and are intact;
– the Products have not been utilized;
(iv) Raffaello Bettini Srl shall communicate to the Customers the methods for reimbursement of the Price and to this extent it shall be entitled to require to the Customers the relevant banking data (IBAN and name of account holder).
9.3 Should the Customers not exercise the right to withdraw in accordance with terms and conditions set out under this clause 9., the Customers shall have no right to reimbursement of the Price.
10. Products’ flaws / defects
“Consumer” Customers (as defined under clause 9.1) have the rights granted to the “consumers” by article 130 of Legislative Decree n.206 of 2005; such rights must be exercised in accordance to the terms provided for by article 132 of the above mentioned Decree.
11. Privacy
Raffaello Bettini Srl undertakes and guarantees that personal data shall be treated in accordance with the provisions set out under Legislative Decree No. 196 of 2003 (Italian Personal Data Protection Law) and further modifications.
12. Errors and inaccuracies in the On-Line Shop
12.1 Raffaello Bettini Srl undertakes to constantly check the On-Line Shop in order to avoid any possible error or inaccuracy. However, it is possible that the On-Line Shop bears, or might bear, errors, inaccuracies or oversights from time to time.
12.2 Raffaello Bettini Srl has the right to amend the errors, inaccuracies or oversights contained in the On-Line Shop even after an Order has been placed as well as the right to modify and update the information at any time without any prior notice to the Customers.
13. Intellectual Property
All intellectual property rights connected to the On-Line Shop (including its contents) are the exclusive property of Raffaello Bettini Srl; the On-Line Shop and its contents shall not be reproduced, either partially or entirely, transferred by electronic or conventional means, modified, linked or utilized in any way, without prior written consent from Raffaello Bettini Srl.
14. Applicable law
14.1 The General Conditions and the Sale and Purchase Agreements are governed by, and construed in accordance with, the laws of the Republic of Italy (in particular by Legislative Decree No. 206 of 06/09/2005 –clauses from 50 to 67 – and by Legislative Decree No. 70 of 09/04/2003 on e-commerce) and shall be interpreted accordingly.
14.2 Any dispute arising from, and in connection with, the General Conditions and/or the Sale and Purchase Agreements shall be submitted to the exclusive jurisdiction of the Court of Florence.
15. Contacts
For further information and assistance on the On-Line Shop and/or on the methods of purchase on the On-Line Shop and/or on the Sale and Purchase Agreements, the Customers may contact Raffaello Bettini Srl a tour email address bettinifirenze@bettinifirenze.com or by letter at the following address:
Raffaello Bettini S.r.l. Via Roma, 113 50058 Signa (FI) Italy